Dental Front Office \ Reception. Daily Duties.

FRONT OFFICE MINIMUM DAILY TASKS

Open: 
  •  Unlock front door and flip sign.
  • Un-transfer phones.
  • Check email for new pt wanting appt.
  • Confirm pts that are not confirmed for the day.
  • Identify openings in the schedule.
  • Call pts waiting for an opening/fill schedule openings.
  • Collect info for Morning Huddle Meeting with Staff.
  • Sweep behind front desk.
  • Check/Straighten waiting room.
  • Check/Straighten Patient Rest room.
  • Inventory Cash Box and verify the correct starting amount with Office Manager.
  • Morning Huddle Meeting. Brief staff.


Schedule Appointments (goal is to be "Booked" at least one week out):
  • Fill Schedule openings from cancellations.
  • New Patients.
  • Existing patients (on-going treatment plans).

Recall Patients (pts who need to return for routine care). 
  • Query management software to generate daily "Recall List". 
  • Call every person on the list (usually 20-30), remind them of need for routine care.
  • Set appointment for routine care.
  • Reschedule unavailable people for two week follow up.

  • Do follow up recall.
  • Update all records, notes, schedules.

Update records 
   
Confirm Scheduled Appointments (goal is to be one week out).
  • Appointments one month away: send email/postcard reminder.
  • Appointments 7 days away: Call or email pts and give reminder of appt.               
  • Appts 6,5,& 4 days out: Call everyday until appt is verbally confirmed.
  • Appts 3 days away: If unconfirmed, then consider them cancellations.
  • Schedule appointments to fill spots opened by cancellations.     
  • Appts for tomorrow: call to confirm/remind.                                        

Process/Verify pt insurance: Confirm coverage for scheduled procedures.

  • Contact insurance and/or responsible party to verify coverage for procedure code. 
  • Coordinate with staff to make any adjustments in coding and/or procedure.
  • Coordinate with patient to confirm/adjust out of pocket expenses and/or scheduling changes required.

                         
Charge/Collect payment for care provided:
  • Ask how pts will be paying for care.
  • Collect insurance info (copy card front and back).
  • Collect co-pays prior to treatment.
  • Collect payment for treatment provided.
  • Collect any other information for billing to insurance.

Answer all incoming calls Greet every caller according to script:                      
  • Answer questions promptly.
  • Write down questions left unanswered and offer call back.
  • Ask if they want to schedule an appointment NOW.
  • Take messages for "back office", unless specific call .
  • "Gate Keeper" for Doctor and back office.

Make outbound marketing calls:
  • Research subjects called about to prepare.
  • Contact at time of day requested.
  • Ask them to schedule appointment.

Receive and greet folks:
  • "sign in" pts.
  • Inform assistants, hygienist of pt arrival.
  • Invite non-pts to become pt.

Coordination with staff:
  • Meet w/Office Manager and/or Lead Asst daily, at regularly scheduled time.
  • Review the schedule for next 7 days.
  • Make required adjustments to scheduling.

Close:
  • Transfer lines.
  • Lock front door and flip sign. 
  • Count/Inventory cash box and verify with Office Manager.
  • Check PT restroom.
  • Straighten reception area.
  • See if any claims need to go out.
  • Send message to part time staff confirming start time for the next day.   

Dental Front Office \ Reception. Full Time. Austin, TX.

        Join a young, but well established dental practice, and be a part of a winning team! If you're looking for a place where you can make an impact and get rewarded for your valuable contribution, then this is the spot for you.  Send us your resume TODAY!
     
     We're looking for high energy individuals, who are organized, disciplined, and dedicated to giving our patients the very best experience. Our Front Office is the face and voice of the practice and represents us on the phone, through email, and in person.  

    We need a strong team player!  We count on our Front Office to keep our schedule full and coordinate with other staff members to make sure we meet our production goals and never keep a patient waiting.

    Are you ready for the challenge!  We are continuously improving and earning 4 and 5 star patient reviews!  

Take the first step TODAY and contact [email protected].
Please mention FO1365 in the subject line or body of your message. 

or CLICK HERE to go to fill out a contact form.
    To see a list of minimum, daily duties, click here.


Immediate Openings:

Dental Hygienist, Austin, TX

Dental Assistant, PT Austin, TX

Dental Office Manager, Austin, TX.

 click to Post a Resume 

click to Post an Opening

Dental Careers & Job Openings:  The DentalProGo way

     Here's some things you should know as either a job seeker or someone looking for help.
  • We are not a "Head Hunter" service, just yet :) 
  • We offer this service and job board as a professional courtesy to help our clients and others achieve larger goals.
  • There will never, ever x 3, be any fee or charge for someone to apply for a dental job or career through us (Those of you looking should know that upfront or back-end fees are an almost certain sign of a scam. Please save your money and call the BBB!)
  • There is no fee to hire anyone through DentalProGo.  We may, at some point in the future, decide to offer this as an a'la carte service. At that point we will negotiate fair compensation with you for any future events.
  • We will never, ever share any personal or identifiable information with any third party.  While we may collect various information for our own due diligence and vetting, this information will remain private.  We merely facilitate relationships between two parties.
  • We will keep our job board and forum open for all, while reserving the right to edit and keep it civil and respectful in all ways.
  • We remind everyone that employment, unemployment, and hiring can be very stressful.  Please love thy neighbor and remember things are stressful for all parties.
  • Lastly, a friendly reminder that there is quite a bit of law surrounding the employee, employer, and job seeker relationship, and it is best to consult one's attorney if there is ever any doubt as to which side of the law particular actions might be.  Any sort of discrimination or unfair practices are not only wrong, they are illegal, and carry stiff penalties.

Read. Learn. Grow.

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Immediate Openings:

Dental Hygienist.  Central Austin, TX.

This is an exciting opportunity to join a blossoming practice and be a critical part of the team.  When you deliver expert care, strong bi-lingual (english and spanish) communication skills, and dedication to the team, then you will be rewarded with excellent pay.  This position is open and waiting for YOU!
Take the first step TODAY and contact [email protected].
Please mention DH1287 in the subject line or body of your message.

or CLICK HERE to go to fill out a contact form.

Click Here to go back to Careers Page.